How do I know if my Note 7 has been recalled?

When it comes to product recalls, there’s usually a process for finding out just which units have been recalled. In the case of the Galaxy Note 7 recall, Samsung has announced that every Note 7 has been recalled, removing any questions you may have had as to whether or not your phone is headed back to the manufacturer. The full statement, from Samsung:

In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7. For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We are working with our carrier partners to announce the details of the U.S. product exchange program as soon as today.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

Details are currently emerging about just how you’ll go through the process of sending your phone back to Samsung and receiving a replacement, but right now you can at least know that if you bought a Note 7 it will be recalled. The only grey area here, it seems, may be Note 7s sold in China. Reports claim that due to a different battery supplier for phones that were sold in the country, those phones may not be recalled. Outside of that, expect to send your phone back when details are announced.

We’ll update this article with specific per-country recall details when we have them.

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