Tag Archive: Customer


T-Mobile gets personal with customer support and teams up with Pandora

No more robots for T-Mobile, the Un-carrier is getting more personal with their support. From now on when you call T-Mobile in need of help you’re going to get a real human being. Not only that but T-Mobile promises no more run around by being bouncing around the call center.

Team of Experts

Traditionally when you would call for support you would get a robot or bounced from person to person, hoping to find someone who could solve your problem.  [Read More…]

Samsung opening new ‘Connected Customer Care Center’ in South Carolina with 400 employees

Image courtesy of Samsung

The goal is improved customer support, but this will also generate hundreds of new jobs in Greenville.

Samsung is making it clear that the company values U.S.-based customer service by opening another massive customer service center in South Carolina. The new “Connected Customer Care Center” will open with 200 employees by the end of 2018, and will expand to 400 in total by 2020. The new center will bolster the already-large presence  [Read More…]

Get a free year of MLB.TV just for being a T-Mobile customer

Forget going out to the ballgame. Stay in and watch it on the couch.

If you love baseball, then now’s a good time to be a T-Mobile customer. You’ll soon be able to redeem a promotion to get a full year of MLB.TV, which is normally $ 115.99.

The promotion will be active between March 27 and April 2. You can redeem it on the T-Mobile Tuesdays smartphone app, which is available on iOS and Android while  [Read More…]

OnePlus suffers cyber attack that leaks 40,000 customer details

It’s time to reset the OnePlus counter of controversy surrounding the company and its headlines in the news. First it was the invite system and then a plethora of social media blunders and now, unfortunately, it’s a security issue. Earlier this week, customers were reporting fraudulent transactions on their credit cards following a purchase on the […]

Google is also running customer surveys inside Android Messages — and not just on Pixels

User feedback or user annoyance?

A few days ago we pointed out that Google is running customer surveys in the Pixel 2 XL’s settings page, which turned out to be a pretty polarizing subject. Though it doesn’t seem like many Pixel 2 owners are seeing the settings page survey, some are seeing a very similar one pop up in other Google apps — in this case, the Android Messages SMS client. And not just in Pixels — this particular  [Read More…]

Google is running customer surveys in the Pixel 2’s settings page

Um, whatcha doing, Google?

Although Google’s been around since the late 90s, Google as a hardware company is still very young. The Pixel and Google Home from 2016 were the first two major hardware releases we saw, and Google followed those up this year with the Pixel 2, Home Mini/Max, Pixelbook, Pixel Buds, and more.

The Pixel 2 is an incredible phone that we’ve raved about more than once, but it looks like Google is feeling a  [Read More…]

T-Mobile had the highest customer satisfaction in 2017 of all U.S. carriers

Wireless customers were most satisfied with and likely to recommend T-Mobile in 2017.

T-Mobile frequently boasts that it’s the best choice for customers in the United States who don’t like getting screwed over by AT&T, Sprint, and Verizon, and thanks to new surveys, the Un-Carrier now has proof that it can talk the talk and walk the walk.

HarrisX and research firm YouGov BrandIndex surveyed numerous T-Mobile customers, and both firms discovered that T-Mobile customers were the  [Read More…]

Best Customer Service from a Mobile Carrier

Which carrier has the best customer service in the U.S.?

Prices? Sure. Coverage? Absolutely that’s important. But how does your carrier treat you? When you call, are you answered promptly and courteously? Are your problems fixed easily? Does the person on the other end sound like they even care? What about tech support?

Here’s how you should pick if customer service is most important to you.

Best customer service: Verizon Wireless

For top-notch customer support, look to  [Read More…]

Verizon has the country’s best wireless customer service

Customer support is important to most companies.

Things invariably go wrong with any product or service, and those people need support to get them back to the experience a company tries to put forward for everyone. When what goes wrong is the phone we keep our whole lives on, or the cellular connection that we use as a literal lifeline in our darkest moments, good customer service isn’t just desires, it is necessary.

So, which carriers took the top  [Read More…]

AT&T’s miserable in-store customer service sent me home with my Galaxy Note 7 after two attempts to exchange it

When the initial reports of the Samsung Galaxy Note 7 catching fire first hit the news, I’ll be the first to admit that I didn’t think it was a big deal. Whenever there’s a new phone release of its magnitude, you hear crazy stories that seem nothing more than click bait. I was wrong to