Tag Archive: Customer

Best Customer Service from a Mobile Carrier

Which carrier has the best customer service in the U.S.?

Prices? Sure. Coverage? Absolutely that’s important. But how does your carrier treat you? When you call, are you answered promptly and courteously? Are your problems fixed easily? Does the person on the other end sound like they even care? What about tech support?

Here’s how you should pick if customer service is most important to you.

Best customer service: Verizon Wireless

For top-notch customer support, look to  [Read More…]

Verizon has the country’s best wireless customer service

Customer support is important to most companies.

Things invariably go wrong with any product or service, and those people need support to get them back to the experience a company tries to put forward for everyone. When what goes wrong is the phone we keep our whole lives on, or the cellular connection that we use as a literal lifeline in our darkest moments, good customer service isn’t just desires, it is necessary.

So, which carriers took the top  [Read More…]

AT&T’s miserable in-store customer service sent me home with my Galaxy Note 7 after two attempts to exchange it

When the initial reports of the Samsung Galaxy Note 7 catching fire first hit the news, I’ll be the first to admit that I didn’t think it was a big deal. Whenever there’s a new phone release of its magnitude, you hear crazy stories that seem nothing more than click bait. I was wrong to

Sprint CEO casually hears from a loyal customer: T-Mobile is ‘Ghetto’

Sprint CEO Marcelo Claure this afternoon tweeted from his “Listening Tour” — which in all likelihood will come to a sudden stop — asking what we presume are “normal people” weighing in on the competition.

And like most normal people who engage in normal conversations every day, things were said in private that never should have been made public. Certainly not as promotional material, anyway.

“I’m gonna tell you a carrier name, and I want you to basically tell me  [Read More…]

The ultimate deal: try Sprint’s new customer satisfaction guarantee

Today, Sprint announced a new 30-Day, 100% Customer Satisfaction Guarantee. The latest RootMetrics RootScore shows that Sprint has made some improvements to its network: by achieving 212 first place awards

The post The ultimate deal: try Sprint’s new customer satisfaction guarantee appeared first on AndroidGuys.

‘Customer feedback’ forces Sprint to change streaming video policy for All-in plans

Citing “customer feedback”, Sprint will no longer limit streaming video speeds for its All-in rate plans. The new options, which were only announced one day ago, feature unlimited talk, text, and high-speed data. The problem, however, was that the fine print told a different story. It didn’t take long for the news to spread that Sprint had hidden away a very important detail.

As it turned out, Sprint was going to limit streaming video to a mere 600kbps. Indeed, that’s hardly  [Read More…]

How’s your carrier customer support? Check out these rankings

A recent study by Tom’s Guide examined the online, social media, and phone support of the major carriers in the U.S. and ranked them based on their performance. AT&T came out on top overall, followed by Sprint, Verizon, and T-Mobile.

T-Mobile uses ‘real-time customer experience’ for its new coverage map

T-Mobile has launched a revamped version of its coverage map that is based on what it calls “real-time customer experience” to offer a more accurate look at its footprint in the US.

T-Mobile says the map on its website is based on “200 million actual customer usage data points every day” rather than just best estimates of its coverage.

[Read More…]

Google is testing Hangouts-based customer service

Google plans to use the Hangouts infrastructure as a means of customer service.

Its purpose is to provide a live video chat service for potential buyers of Google products, including smartphones, tablets, and Chromebooks (but not Nest devices) who can talk to Google Device Experts before purchasing. This will be a free service unlike Helpouts.

OnBRM reported that TechCrunch got information from people working directly on the project. Google, meanwhile, has confirmed a few of those details.

The Hangouts service was  [Read More…]

Customer information compromised in AT&T insider breach

AT&T is offering an apology and a free year’s worth of credit monitoring services to customers who may have been affected by a security breach. Unlike recent breaches at retailers like Target and Home Depot, AT&T’s was done by an insider who had illegally accessed personal information from subscribers, including Social Security numbers and driver’s license information. The breach affects an unspecified number of AT&T accounts and was believed to happen in August 2014.

[Read More…]