Tag Archive: note

Samsung expects to lose $3.1 billion in profits over Note 7 recall

Samsung has already revised its earnings forecast for the current quarter, estimating that it will lost $ 2.3 billion in profits over the discontinuation of the Note 7. The company is now projecting a further $ 3 billion decline in operating profit over the next two fiscal quarters, bringing the total losses from the recall to $ 5.3 billion.

Samsung expects that it will lose around mid-2 trillion Won in Q4, followed by 1 trillion Won  [Read More…]

Samsung Electronics apologizes for Note 7 fiasco

Korean news site, THE INVESTOR, is reporting that Samsung Electronics mobile chief has issued a public apology for the multitude of issues regarding the company’s Galaxy Note 7 smartphone. Samsung has been under the microscope since the Note 7 issues were first reported. Since those initial reports, the mobile chief, Koh Dong-Jin, pledged that he

Samsung Canada offering $100 credit to exchange Note 7 for another Galaxy phone

Samsung Electronics Canada has announced two credit options for Canadian Customers who have yet to return their Galaxy Note 7, with incentives for those who opt to exchange their recalled phone for a Galaxy S7 or S7 edge.

Starting today, Note 7 owners returning their device at the original point of purchase can receive the following credit options:

A $ 100 credit for customers exchanging their Note 7 for a Galaxy S7 or S7 edge. A $  [Read More…]

Will there be a Galaxy Note 8? How Samsung can regain consumer trust

Will there be a Galaxy Note 8? Should there be?

The Galaxy Note 7 is dead. It’s been hard to miss the unceasing flow of news since replacement units began catching fire despite Samsung’s assurances that they were using battery cells from different suppliers than the original 2.5 million that were recalled in early September.

So now Samsung has several priorities, both short-term and long-term. It must once again work with various regulators to retrieve all  [Read More…]

No seriously, return your Galaxy Note 7

Some people are tempted to hold onto the Note 7 — here’s why that’s a really, really, really bad idea.

As Samsung officially cancels the Galaxy Note 7 and works with the U.S. authorities on a recall of all devices, both old and new, there’s been a growing chorus of Note 7 owners saying they’re keeping hold of their phones. In a way, it’s understandable. When it’s not catching fire, exploding or spewing “angry grey-green smoke,” the Note 7  [Read More…]

Samsung offers $100 credit to swap your Note 7 for another Galaxy phone

Only $ 25 credit if you’re changing brands.

With the brand damage caused by not one but two recalls, Samsung is offering incentives to Note 7 customers in the U.S. to keep them loyal to the Samsung brand. Anyone with the now canceled phone can claim $ 100 bill credit if they choose another Samsung smartphone, compared to just $ 25 if they choose another brand or a refund.

The new exchange program in the U.S.  [Read More…]

CPSC issues second Galaxy Note 7 recall — 23 new fires involving replacement Notes

It’s official — two days after Samsung canceled the phone, it’s been recalled (again) in the United States.

The U.S. Consumer Product Safety Commission (CPSC) has issued a second recall of the Samsung Galaxy Note 7, affecting both old and new replacement models. Significantly, the CPSC statement now tells us exactly how many battery fire reports have been reported in the new Note 7 with the green battery icon.

From the CPSC statement (emphasis ours):

Samsung  [Read More…]

How to return your Galaxy Note 7

Samsung has called for a return of every Note 7 that was sold or exchanged.

No matter where or when you bought your Galaxy Note 7, what carrier you’re using it on or how long you’ve had it, you need to turn off your phone and return it for a refund or exchange. The process differs a bit between regions, carriers and retailers, but we have the information for you here that will remove at least  [Read More…]

Buy a Galaxy Note 7 used? Samsung has your back for an exchange

If you bought a used Galaxy Note 7, Samsung will help you out.

We’ve detailed the process for returning your Galaxy Note 7 if you had purchased through a carrier or retailer, but the phone had been out long enough that there were plenty of used and second-hand phones floating around out there as well. Thankfully you won’t be left out in the cold if you bought a used Note 7: Samsung has a process for you to send  [Read More…]

State of Samsung Survey: Share your thoughts on the Note 7 recall and you could win an unlocked Galaxy S7!

Take a few minutes to let us know what you thought of how Samsung handled the Note 7 recall.

The Galaxy Note 7 has been cancelled, and now Samsung has plenty of work acquiring all the outstanding stock and figuring out what went wrong. We’ve talked about that already, but we want to know what you thought of how the company handled the Note 7 recall process.

Please take a couple of minutes to fill out  [Read More…]