Tag Archive: Customer


This customer service training will teach you how to create the happiest customers in the world

If you’re running a business, you should have the understanding that your consumers don’t just want to purchase something — they want more. Instead of merely buying an item or availing your service, they want a stellar customer experience that comes with their purchase. Customer experience (CX) should be at the heart of what you do. In addition to delivering a great product, you should also make sure that the experience you’re offering delights your consumers, leading to a  [Read More…]

How to contact ExpressVPN customer support

With over 3,000 servers spread across 160 locations in 94 different countries, ExpressVPN offers one of the largest networks of any virtual private network (VPN) provider out there and this is one of the many reasons it is our top pick for the best VPN. It also has apps for all major platforms including Windows, Mac, Android, iOS and Linux as well as detailed manual setup guides for Apple TV, Fire TV, Playstation, Chromebooks and more.

However, one of ExpressVPN’s  [Read More…]

24/7 customer support is built into your Pixel phone — here’s how to use it

Google’s Pixel phones have something for everyone. They take phenomenal pictures, Google’s policy for software updates is unmatched, and so on. We commend Google’s clean Android interface for being easy to use, but there may come a time when you just get stuck. Thankfully, Google makes it incredibly easy to get in touch with its customer support team.

Products used in this guide Free customer support: Google Pixel 3a ($ 363 at Amazon) How to contact Google about  [Read More…]

Samsung admits to accidental customer data leak

Some Samsung users were confused seeing data belonging to other customers when they logged into their accounts.

What you need to know Samsung suffered from a data leak last week as a side effect of an internal test. Customers were temporarily able to view sensitive data belonging to other customers whole logged into their own accounts. The firm will notify affected customers as soon as it can with more details.

Samsung has admitted to inadvertently causing a  [Read More…]

How to access Visible Customer Support

Signing up on a carrier without stores can be a scary, especially if something isn’t working the way you expect. If you need to contact Visible’s customer service, you can chat on Visible’s website or through the Visible app on Android or iOS. You can also chat on Facebook Messenger or Twitter.

Products used in this guide Unlimited talk, text, and data on Verizon LTE: Visible ($ 40 per month at Visible) Use Visible service: Google Pixel 3a  [Read More…]

Google vows to improve customer service by moving call center jobs in-house

The company plans to have 4,800 customer support agents by the end of next year.

What you need to know Google is doubling down on its Operations Centers. The company will expand its in-house customer service facilities in India and the Philippines — and build a new one in Mississippi. Operations Center staff is expected to grow from 1,000 to 4,800 by the end of the next year.

Tech companies have often outsourced call center and customer  [Read More…]

Sprint customer accounts were breached by hackers using Samsung’s website

Sprint claims the information accessed by hackers did not pose any risk of fraud or identity theft.

What you need to know Sprint has said that hackers managed to break into its customer accounts through Samsung’s ‘add a line’ website. The carrier claims to have taken ‘appropriate action’ to secure the accounts of affected customers. Sprint hasn’t revealed exactly how many customer accounts were compromised by the breach.

Just four months after a data breach that compromised  [Read More…]

Samsung opening new ‘Connected Customer Care Center’ in South Carolina with 400 employees

Image courtesy of Samsung

The goal is improved customer support, but this will also generate hundreds of new jobs in Greenville.

Samsung is making it clear that the company values U.S.-based customer service by opening another massive customer service center in South Carolina. The new “Connected Customer Care Center” will open with 200 employees by the end of 2018, and will expand to 400 in total by 2020. The new center will bolster the already-large presence  [Read More…]

Get a free year of MLB.TV just for being a T-Mobile customer

Forget going out to the ballgame. Stay in and watch it on the couch.

If you love baseball, then now’s a good time to be a T-Mobile customer. You’ll soon be able to redeem a promotion to get a full year of MLB.TV, which is normally $ 115.99.

The promotion will be active between March 27 and April 2. You can redeem it on the T-Mobile Tuesdays smartphone app, which is available on iOS and Android while  [Read More…]

Google is also running customer surveys inside Android Messages — and not just on Pixels

User feedback or user annoyance?

A few days ago we pointed out that Google is running customer surveys in the Pixel 2 XL’s settings page, which turned out to be a pretty polarizing subject. Though it doesn’t seem like many Pixel 2 owners are seeing the settings page survey, some are seeing a very similar one pop up in other Google apps — in this case, the Android Messages SMS client. And not just in Pixels — this particular  [Read More…]