Tag Archive: Customers

This customer service training will teach you how to create the happiest customers in the world

If you’re running a business, you should have the understanding that your consumers don’t just want to purchase something — they want more. Instead of merely buying an item or availing your service, they want a stellar customer experience that comes with their purchase. Customer experience (CX) should be at the heart of what you do. In addition to delivering a great product, you should also make sure that the experience you’re offering delights your consumers, leading to a  [Read More…]

AT&T will no longer lie to customers about its fake ‘5G E’ network

It has been recommended to discontinue the ‘5G Evolution’ and ‘5G Evolution, The First Step to 5G’ claims by the NARB.

What you need to know The National Advertising Review Board (NARB) has recommended that AT&T stop using the misleading “5G Evolution” term for its LTE network. AT&T will no longer advertise its upgraded LTE network as “5G Evolution.” The “5GE” icon, however, will not disappear from Android smartphones on its network.

For the last two years,  [Read More…]

Chase is cutting the annual fee for some of its Sapphire Reserve customers

Heads up! We share savvy shopping and personal finance tips to put extra cash in your wallet. Android Central may receive a commission from The Points Guy Affiliate Network. Please note that the offers mentioned below are subject to change at any time and some may no longer be available.

Chase wants to make this a little easier for Reserve customers.

What you need to know Chase is giving Reserve cardholders a credit towards their annual  [Read More…]

Google Fi is temporarily doubling its full-speed data limit for customers

Data speeds will be throttled down to 256 Kbps after the 30GB limit is reached.

What you need to know Google is temporarily increasing limits for full-speed data to 30GB per user in response to the COVID-19 pandemic. In addition to increasing data limits, Google Fi is also temporarily extending the payment grace period to 60 days for its customers. Google Fi’s Flexible plans normally offer 15GB of data per month at full speeds, while Unlimited plans  [Read More…]

Verizon is giving 15GB of extra data to customers amid coronavirus crisis

It is also offering free international calling to CDC level 3 countries.

What you need to know Verizon is giving 15GB of high-speed data to all its wireless consumer and small business customers during the coronavirus pandemic. It is also waiving overage charges and late fees for customers financially affected by the COVID-19 crisis. To support people working from home, Verizon has also rolled out an affordable internet option for new low-income customers.

Verizon today announced a  [Read More…]

T-Mobile is giving unlimited data to customers to help with COVID-19

Mobile hotspot/tethering caps have also been expanded by 20GB.

What you need to know In response to the coronavirus, T-Mobile says it’s offering free unlimited data to all customers on a plan with data. Users will also receive 20GB more of mobile hotspot/tethering privileges. The offer runs for the next two months, ending on May 13, 2020.

T-Mobile is the latest in a line of tech companies taking their social corporate responsibilities in the wake of the  [Read More…]

Mint Mobile customers get free unlimited data in response to Coronavirus

Unlimited data is being offered until April 14.

What you need to know Between now and April 14, all Mint Mobile customers are getting unlimited high-speed data. Customers that buy high-speed data add-ons will be fully reimbursed. Mint Mobile is doing this in response to the ongoing effects of the Coronavirus.

No matter where you live in the U.S., chances are you’re feeling the sting of the Coronavirus. Between some states shutting down restaurants and the President  [Read More…]

OnePlus rolls out doorstep repair service for customers in India

You can get an engineer to visit your home or office by submitting a request in the OnePlus Care app.

What you need to know OnePlus has launched the new OnePlus Doorstep repair service in six cities across India. Customers can request doorstep service from the OnePlus Care app. The company has also opened two new exclusive repair centers in Kolkata and Indore.

With an aim to bring a convenient repair experience to its customers in India,  [Read More…]

More customers flee Sprint but not as many as feared

Still seeing the world through magenta-colored glasses.

What you need to know Sprint announced Q3 results with losses and churn less than anticipated. Postpaid customer loss is accelerating and revenue is down compared to last year’s Q3. The company hopes approval of its merger with T-Mobile will end its troubles.

Analsyst predicted Sprint would lose 160,000 postpaid subscribers this past quarter, but the nation’s fourth largest carrier instead lost 115,000 customers as more than expected stayed to  [Read More…]

OnePlus rewards its customers with the Red Cable Club

Registrations will open soon.

What you need to know OnePlus has announced Red Cable Club membership for consumers in India. The free membership program is available to all OnePlus users and offers several exciting benefits. Some of the membership benefits include free 50GB cloud storage for 1 year, free 1-year extended warranty, 50% discount on battery replacement, and upgrade offers for all models.

OnePlus announced the OnePlus Care program for the Indian market in October this year,  [Read More…]